Got a question about our home care services or our carers? Our FAQ page has the answer!
What qualifications do your team members hold?
Care Certificate/NVQ – Training is continuous for professional development and the safety of our clients. Complete Daily Care Training delivers training to our team. Find out more about them here.
Are your staff DBS checked?
All staff are DBS checked before starting work.
What regions do you cover?
Waterlooville • Petersfield • Southampton • Droxford • Hambledon • Denmead • Bishops Waltham • Boarhunt • Bedhampton • Exton • Meonstoke • Soberton • Swanmore • Upham • Warnford •West Meon
What if we need bespoke home care?
Every client is looked at as an individual, their care needs assessed and met, every client is bespoke. Click here to read more about our care services.
How are you regulated?
We are regulated by the CQC (Care Quality Commission) government regulation.
How do you gain entry to the home?
We either get let in by the client, family member but if neither available we will use a keysafe that can be installed by either the council or a handy family member/friend.
What insurance / protection is provided?
The business insurance covers us for the staff and public liability (with lots of clauses about medication, entry to other peoples’ property, things going missing etc.).
How long can I have a care worker for?
As long as you need them, anything from 30 minutes to 24 hours a day.
What can I ask the care worker to do for me?
The carer is your personal assistant, we are there to help you achieve everything that you would normally do for yourself in your everyday life but are no longer able to manage yourself, i.e look after your pet, take you to appointments, light cleaning duties such as put the rubbish out, wash up, laundry, hoover, ironing, personal care, medication administration, companionship and outings, arrange social events for you, remind you to do things, shopping, cooking and meal preparation, keep you in touch with family by dialling for you.
What may I not ask the care worker to do for me?
Move furniture about, clean the windows, gardening, stay over your allocated time without notice.
What training do your care workers have?
Safeguarding, Medication, Movement and Handling, Food hygiene, Rights of a client, Core behaviours, infection control, health and safety, dignity and respect, equality and diversity, basic first aid, end of life and dementia awareness, communication. Then some specialise in: end of life care and or dementia.
What must I provide for the care worker?
The care worker is coming to work, they need a safe environment in which to do so, permission from the person they are caring for to carry out the tasks agreed and assessed, if there for long periods of time the opportunity to take short break to have a drink of either water or a hot drink and facilities to use a bathroom.
Who can I approach to discuss my care?
You can speak directly to your care worker or you can call the office and speak to Amy (customer care) or Chrissie (care manager).
Where do your care workers come from?
Our care workers are all local, they work on a shift basis and go home to look after their families when they finish work.
Who is responsible for your care service?
Christine Lovell is our Care and Registered Manager. However, Verina Daly is the owner and Managing Director and is very much involved in the running of the business, should anybody wish to speak to her.
Alzheimers/dementia/end of life
Feeding and walking.
Such as washing and ironing/light household duties such as hoovering, wiping the sides down, put out the rubbish, make the bed.
Either with the client as an outing or for the client.
If you have another question not addressed above, please get in touch.