Home Care Services FAQs

Got a question about our home care services or our carers?
Our Home Care Services FAQs page may have the answer!

Browse our Home Care Services FAQs

If you have another question not addressed in our Home Care Services FAQs, please get in touch.

All our staff are selected by the HR Manager and Team. We provide Bespoke, Client Specific training in our head office which is carried out by our RGN Consultants as well as annual online training, Continued Mentoring which is carried out by our Head of Care and Senior HCSW’s. All staff members are subject to a 6month probation period and regular Competency checks. We highly encourage our staff to complete their NVQ’s from Level 3 – Level 5.

All staff are DBS checked before starting work.

We are based in Droxford and cover Petersfield, Portsmouth, Waterlooville, Havant, Eastleigh, Southampton and surrounding areas.

Every client is looked at as an individual, their care needs assessed and met, with the highest standards and tailored to their preference. Learn more about our care services.

We are regulated by the CQC (Care Quality Commission) government regulation. The 2014 Care Act, Care for Vulnerable Adults and Social & Adult Services.

We either get let in by the client, family member but if neither available we will use a keysafe that can be installed by either the council or a handy family member/friend.

The business insurance covers us for the staff and up to 10 million for public liability.

We are also covered to administer medication and all of our staff are insured to work in the property.

We specialise in Complex care long shifts (8 hours plus) and 24/7 Live in care. However we do understand that not all care packages are the same so please get in touch to discuss your needs.

Our carers are highly clinically trained and able to administer tracheostomy, PEG feeding an many more clinical needs.

They will also help with other support around the house including light cleaning duties, helping with appointments/social events along with other administration duties.

Move furniture about, clean the windows, gardening, or stay over your allocated time without notice.

Verina Daly Care provide all staff with face to face or online training required to fulfil their role to a high standard. Staff are responsible for ensuring participation in all training. For a full list of our training please see here

The care worker is coming to work, they need a safe environment in which to do so. They will also require permission from the individual they are caring for to carry out the tasks agreed and assessed. If the care worker is there for long periods of time, they will require the opportunity to take short break to have a drink of either water or a hot drink and facilities to use a bathroom.

You can speak directly to your care worker or you can call the office and speak to any member of the team. 

Verina is the managing director, owner, and registered manager of VDC. She is familiar with all of our clients and is always available for a chat

We have carers which specialise in Complex care for more info please sere here

We also specialise in 24-hour live in care, for more info please see here

Either with the client as an outing or for the client (carers can not take any bank cards out of the property without written consent, cash must be available prior to the shopping call if you do not wish to attend)..

We can take you shopping, to appointments of any kind. Go for a drive, walk, the theatre or even a holiday! We can also take you to visit your family.

cqc white

Overall Rating: Good

“People’s individual needs and preferences were known and understood by staff which meant that they received a person-centred service.”
Read our report in full and discover more about why our overall rating is good!

Home Care Services FAQs​
479
2422
Skip to content